Security
  • General
  • Debit Card
  • Online
  • Mobile Banking

Summary

City Bank is committed to helping you maintain the security of your finances and identity. We have assembled some tips and resources to protect yourself.

Tips & Resources

Identity Theft is a frightening and overwhelming experience if it does happen to you. You may not know it is happening for months or years! Identity Theft occurs when someone wrongfully uses your personal identification to obtain credit, loans, services, even rentals and mortgages in your name. They may even commit crimes while impersonating you! Identity theft is big business, and it keeps getting bigger as more and more information about us floats around in an ever data-obsessed society. From every swipe of your credit card to every time you go to the doctor, doors are opened for thieves to snatch information and use it to their advantage There are a number of other preventative measures that can be taken to help protect yourself.

  • Protect your Social Security number (SSN) (details)
  • Protect what's in your wallet, pocket or purse (details)
  • Protect your mail (details)
  • Protect checks (details)
  • Protect your trash...destroy unwanted documents (details)
  • Protect your passwords and PINs (details)
  • Protect credit cards, credit reports and debit cards (details)
  • Protect yourself while shopping (details)

Report A Lost Or Stolen Card

To report a lost or stolen debit card:

Call 806-792-7101 ext. 2205

Or 1-800-OUR-BANK

ATM Security

ATMs and Debit Cards are a part of everyday life. Every transaction is an opportunity to exercise care and caution. View our ATM and Debit Card Security guide for tips and best practices.

Protect yourself online with these 10 rules:

  • Use a strong password. These typically include letters, numbers and characters. Then change it frequently.
  • Never open emails from unknown sources. They may contain viruses.
  • Be aware of e-mail scams or phishing. Never respond to unsolicited e-mail asking for confidential information. Avoid clicking on links provided in emails. It is better to type the address directly into your browser's address bar.
  • Keep Information personal. Never communicate confidential information such as account numbers, debit card numbers and social security numbers in an e-mail.
  • Install anti-virus and anti-spyware protection. Make sure these programs are updated regularly.
  • Implement a Firewall. This will help prevent intruders from compromising your computer.
  • Reconcile regularly. Review accounts daily, and reconcile accounts weekly or at least monthly, so that anomalies are spotted.
  • Log out. When you have completed your use of a site do not simply close the browser, make sure you actually use the log-out feature.
  • Use current versions of the operating system. Ensure that security patches are up-to date.
  • Do not download or run software from unknown sources.

Mobile Banking Security Tips

When you use a mobile device (cellular phone, blackberry, etc.) for browser or text-based account access, keep these tips in mind:

  • Use the keypad lock or phone lock function on your mobile device when it is not in use. These functions password-protect your device so that nobody else can use it or view your information. Also be sure to store your device in a secure location.
  • Frequently delete text messages containing your account information (including your account balance), and especially before loaning out, discarding, or selling your mobile device.
  • City Bank will never send you a request asking for personal information via text message. If you receive one please contact the bank personally immediately.
  • Never disclose via text message any personal information (account numbers, passwords, or any combination of sensitive information like your social security number or birth date that could be used in ID theft).
  • If you lose your mobile device or change your mobile phone number, remove the old number from your mobile banking profile.

Enrollment procedures employ a range of authentication methods, including a one-time, time-expiring PIN to ensure that communication is provided only to the mobile phone you designate. Outbound messages can only be sent to the registered and validated phone that you set up during enrollment. For additional information about mobile banking please visit www.citybankmobile.com or call 1-800-687-6625