Security Reminder: Never provide personally identifiable information (Social Security Number, Account Number, etc.) in response to an e-mail. For security purposes, City Bank will not contact you for this information over the phone or through unsecured e-mail. And if we direct you to login, we will always send you to our homepage at www.citybankonline.com.
City Bank takes a layered approach to help protect your accounts and your identity. Every time you sign on to City Bank Online Banking you will see your Personal Security Image and Security Phrase. These settings - customized by you - let you know that you are at the City Bank Online Banking site and not an imposter site. In addition, we will ask you to answer a Security Question that only you should know the answer to if you are attempting to sign on from a computer that we do not recognize in order to help verify your identity. These security questions are asked periodically as an additional layer of security.
This security feature adds a dual-layer of protection to your online account.
No, when you first register with City Bank Online Banking, after entering your User ID, you will be prompted to select your new Personal Security Image and Questions.
We do not sell or share your e-mail address with third parties to use to independently market you for their products.
Protect Yourself from Identity Theft & Fraud Attacks.
In a social engineering attack, an attacker uses human interaction to manipulate a person into providing them information. People have a natural tendency to trust. Social engineering attacks attempt to exploit this tendency in order to steal your information. Once the information has been stolen it can be used to commit fraud or identity theft.
Criminals use a variety of social engineering attacks to attempt to steal information, including:
Website spoofing is the act of creating a fake website to mislead individuals into sharing sensitive information. Spoof websites are typically made to look exactly like a legitimate website published by a trusted organization.
Phishing is when an attacker attempts to acquire information by masquerading as a trustworthy entity in an electronic communication. Phishing messages often direct the recipient to a spoof website. Phishing attacks are typically carried out through email, instant messaging, telephone calls, and text messages (SMS).
Browsers and Encryption
City Bank's standards are among the highest on the Internet. For accessing our secure applications, such as City Bank Online Banking, City Bank requires that your browser supports SSL and 128-bit. It is important that you regularly update your browser in order to ensure that you are protected from the latest security vulnerabilities.
Clearing Your Internet Browser's Cache and History
To ensure your privacy, we recommend that you clear the Internet browser's cache and history after visiting any City Bank web site. Internet browsing software, such as Microsoft Internet Explorer and Netscape, stores or "caches" content of web sites visited during online sessions to display pages previously viewed more quickly. Additionally, the Internet browser's history list tracks web site addresses you visit. Clearing your browser's cache and history ensures that other people using the computer (particularly public computers) do not have access to your session information.
I think I'm a victim.
If you suspect that your personal and/or financial information has been compromised, City Bank recommends that you call us immediately. The sooner we know what's happened, the sooner we can begin helping you. Please call us now.
City Bank Fraud
806-792-7101 ext. 2425 Or 1-800-OUR-BANK
City Bank Debit Card
806.792.7101 ext. 2205 Or 1-800-OUR-BANK
City Bank Online Banking
806.792.7101 ext. 2233 Or 1-800-OUR-BANK
City Bank also recommends taking these additional steps to report identity theft and fraud
It is recommended that you file a police report where you suspect the identity theft and fraud occurred. The local police station may not have an "identity theft" report per se, but ask if you can file a "miscellaneous incident" report. It is critical that you either obtain a copy of this report or get a copy of the report's number.
You can also file a report with the Federal Trade Commission, a government agency charged with protecting consumers. Although they are not a law enforcement agency, they can share your identity theft report with law enforcement agencies for investigation purposes.
Federal Trade Commission - consumer complaints: www.consumer.gov/idtheft or 1-877-IDTHEFT
Although your other accounts may not be compromised, it is recommended that you make your other financial institutions aware of your identity theft. In case your problem is more widespread than you originally thought, they can place a fraud alert on your accounts and monitor for unusual activity.
There are three main credit reporting agencies in the U.S.: Equifax, Experian (formerly TRW) and TransUnion. They compile reports on an individual's credit history, such as how many credit accounts they have, the dollar amounts of these accounts, and an assessment of the individual's payment history (good or bad).
If you suspect identity theft and fraud, it is critical that you:
They will notify the other two agencies. You will receive a confirmation in the mail that a fraud alert has been placed with all three of them.
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National Cyber Security Alliance
US-CERT - Cyber Security Tips
Federal Trade Commission - Privacy & Security
Deter, Detect, and Defend Against Identity Theft
BBB Data Security - Made Simpler
Bureau of Consumer Protection - Data Security